Cabecera contenido seccion seguridad privada
Asset Publisher
Relevant Activities Citizen Security
Hotel register
- Internet Explorer (IE8 and higher).
- Opera (V.9 and higher).
- Safari (V.10.5 and higher).
- Chrome (V.10 and higher).
- Firefox (V.4 and higher).
- Izenpe: http://www.izenpe.eus/informacion/starting-your-izenpe-certificate/s15-content/en/
- DNIe: http://www.dnielectronico.es/PortalDNIe/PRF1_Cons02.action?pag=REF_300&id_menu=[26]
- DNIe: http://www.dnielectronico.es/PortalDNIe/PRF1_Cons02.action?pag=REF_1100
- FNMT: http://www.cert.fnmt.es/
- Camerfima: http://www.camerfirma.com/
- Izenpe: https://servicios.izenpe.com/servicios_izenpe.probar/probarDesktop.do
The validation test requires having Idazki Desktop installed on your computer http://www.izenpe.eus/idazki/
- DNIe and FNMT: https://valide.redsara.es/valide/validarCertificado/ejecutar.html
Validation testing required to have Java installed on your computer and web browse http://www.java.com/es/download/
Normativa
Email: alojados.ertzaintza@ertzaintza.eus
NOTA INFORMATIVA | |||
BOVP 235 12/12/2022 | ORDEN de 25 de noviembre de 2022, del Vicelehendakari Primero y Consejero de Seguridad, por la que se da publicidad a la forma de cumplimentar las obligaciones registrales y de comunicación a la Ertzaintza, por las personas físicas o jurídicas que ejercen actividades de hospedaje. | ||
BOE 165 11/07/2003 | ORDEN INT/1922/2003 de 3 de Julio, sobre libros-registro y partes de entrada de viajeros en establecimientos de hostelería y otros análogos | ||
BOE 180 29/07/2003 | RESOLUCIÓN de 14 de julio de 2003, de la Secretaría de Estado de Seguridad, por la que se determinan las condiciones y forma de utilización de la transmisión de ficheros informáticos, así como las características de los soportes a que se refiere la Orden INT/1922/2003, de 3 de julio, sobre libros-registro y partes de entrada de viajeros en establecimientos de hostelería y otros análogos. | ||
BOPV 134 10/07/2012 | ORDEN de 18 de mayo de 2012, del Consejero de Interior, por la que se desarrolla la forma de cumplimentar las obligaciones registrales y de información a la Ertzaintza por parte de las empresas de alojamiento turístico. DEROGADA | ||
BOE 257 27/10/2021 |
REAL DECRETO 933/2021, de 26 de octubre, por el que se establecen las obligaciones de registro documental e información de las personas físicas o jurídicas que ejercen actividades de hospedaje y alquiler de vehículos a motor. |
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Ficha registro alojados | Modelo de ficha registro alojados |
FICHA REGISTRO PERSONAS ALOJADAS
Instrucciones de confección del impreso:
(1) Se admiten: Para españoles: DNI, pasaporte o permiso de conducir. Para extranjeros: pasaporte, carta o documento de identidad (para ciudadanos de la Unión Europea, Andorra, Islandia, Suiza, Noruega, Malta, Mónaco y San Marino). Permiso de residencia español en vigor para los extranjeros residentes en España.
Se cumplimentará: D = DNI, P = pasaporte, C = permiso de conducir, I = carta o documento de identidad, N = permiso de residencia español, X = permiso de residencia de otro Estado miembro de la Unión Europea.
(2) F = sexo femenino, M = sexo masculino. (3) En el formato AAAAMMDD, al menos se cumplimentará el año de nacimiento. El mes y el día si se desconocen irán como 0000. (4) nombre del país de nacionalidad. (5) En el formato AAAAMMDD.
La recogida y tratamiento se hará de acuerdo con la Ley Orgánica 15/1999, de 13 de diciembre, de Protección de datos de carácter personal y al amparo de lo dispuesto en el artículo 25 de la Ley Orgánica 4/2015, de 30 de marzo, de protección de la seguridad ciudadana.
COMMUNICATION SERVICE FOR HOTEL ESTABLISHMENTS
Service for Hotel Establishments
This service is restricted to Hotel Establishments and prior registration is therefore required.
If you have an electronic certificate, click
If you are not a registered user, you can access this service by filling in the Company Registration Application Form and the User Registration Application Form. If you do not have an electronic certificate, you can request access by clicking here.
You need to first fill in the details of the applicant in this form and then indicate 'Registration' in the 'Type of Operation' section.
Please choose 'Company' or 'Individual' in the 'Type of Entity' field according to who will be the requested user or users accessing the service. Depending on what you have selected, you should then fill in the other fields of the 'User Details' group.
Once you have filled in those fields, click the arrow pointing to the right and the requested user will then be added to the 'Requested Operations' table.
You should repeat this operation for each registration application that you want to submit. Once all the users in question have been added, you should click the 'Request' button at the bottom right of the screen.
If you want to remove an authorised user, please access the Removal Request and proceed in the same way as for the Registration Application, but indicate 'Remove' in the 'Type of Operation' field. If you do not have the certificate, you can ask for the user to be removed by clicking here.

Access to the application via digital certificate is supported with the following browsers:
To use a digital certificate may be necessary to install additional software on your computer, you can get additional information on the following links.
You can validate your digital certificate works correctly accessing the following websites.
Asset Publisher
Vehicle hire
- Internet Explorer (IE8 and higher).
- Opera (V.9 and higher).
- Safari (V.10.5 and higher).
- Chrome (V.10 and higher).
- Firefox (V.4 and higher).
- Izenpe: http://www.izenpe.eus/informacion/starting-your-izenpe-certificate/s15-content/en/
- DNIe: http://www.dnielectronico.es/PortalDNIe/PRF1_Cons02.action?pag=REF_300&id_menu=[26]
- DNIe: http://www.dnielectronico.es/PortalDNIe/PRF1_Cons02.action?pag=REF_1100
- FNMT: http://www.cert.fnmt.es/
- Camerfima: http://www.camerfirma.com/
- Izenpe: https://servicios.izenpe.com/servicios_izenpe.probar/probarDesktop.do
The validation test requires having Idazki Desktop installed on your computer http://www.izenpe.eus/idazki/
- DNIe and FNMT: https://valide.redsara.es/valide/validarCertificado/ejecutar.html
Validation testing required to have Java installed on your computer and web browse http://www.java.com/es/download/
COMMUNICATIONS SERVICE FOR VEHICLE HIRE COMPANIES
Service for vehicle hire Companies
This service is restricted to vehicle hire companies and prior registration is therefore required.
Click here if you are a registered user.
If your are not a registered user you may request access to this service by completing the Registration request Form. For such a purpose you should have a certificate issued by Izenpe, an Electronic ID card , the FNMT, Camerfirma or Uanataca.
On the form, you must first enter applicant's details and then select 'Register' in the section marked 'Type of opertation'.
You must select 'Company' or 'Individual' in the 'Entity type' field according to whom you are requesting access for. After you make your selection, you must then complet the remaining fields in the 'User detais' group.
Once you have filled out these fields,click on the arrow pointing to the right to include the requested user in the Requested operations box.
Repeat this process as many times as required, one for each registration request you wish to submit. Once all details have been entered for all required users, click on the button 'Request' located at the bottom right.
To request cancellation of the registration of an authorised user please access the Registration Cancellation Request form. Select Cancel registration in the field labelled Type of opertation and follow the same steps as in the Registration Application process.

Access to the application via digital certificate is supported with the following browsers:
To use a digital certificate may be necessary to install additional software on your computer, you can get additional information on the following links.
You can validate your digital certificate works correctly accessing the following websites.